Frequently asked questions

We’ve gathered the most common questions about Norré Labs products, orders, and policies to make your experience simple and transparent.

1. Where is Norré Labs based?

Norré Labs operates from our research and fulfillment center in the United States. All formulations are developed and quality-tested in-house to meet our rigorous scientific standards.

2. How long will it take to receive my order?

Orders are processed within 1–2 business days and typically arrive within 3–5 business days for U.S. customers. International orders may take longer depending on customs and regional delivery times. You’ll receive tracking information as soon as your order ships.

3. Do you ship internationally?

Yes — Norré Labs ships worldwide. Please note that international customers are responsible for any customs duties or import taxes required by their local authorities.

4. What is your return policy?

We accept returns within 30 days of delivery for unopened or unused products. If your order arrives damaged or incorrect, contact our support team so we can arrange a replacement or refund.

5. Are Norré Labs products safe for sensitive skin?

All Norré Labs formulations are dermatologist-tested and free from parabens, sulfates, and synthetic dyes. However, if you have specific sensitivities, we recommend reviewing the full ingredient list or consulting your dermatologist before use.

6. Are your products cruelty-free and sustainable?

Yes. Norré Labs is cruelty-free and committed to using eco-conscious materials and recyclable packaging wherever possible. Our mission is to advance science that respects both people and the planet.

7. How can I contact Norré Labs support?

You can reach us via email at help@norrelabs.com (Monday–Friday, 9 AM–6 PM EST).