Norré Labs operates from our research and fulfillment center in the United States. All formulations are developed and quality-tested in-house to meet our rigorous scientific standards.

Orders are processed within 1–2 business days and typically arrive within 3–5 business days for U.S. customers. International orders may take longer depending on customs and regional delivery times. You’ll receive tracking information as soon as your order ships.

Yes — Norré Labs ships worldwide. Please note that international customers are responsible for any customs duties or import taxes required by their local authorities.

We accept returns within 30 days of delivery for unopened or unused products. If your order arrives damaged or incorrect, contact our support team so we can arrange a replacement or refund.

All Norré Labs formulations are dermatologist-tested and free from parabens, sulfates, and synthetic dyes. However, if you have specific sensitivities, we recommend reviewing the full ingredient list or consulting your dermatologist before use.

Yes. Norré Labs is cruelty-free and committed to using eco-conscious materials and recyclable packaging wherever possible. Our mission is to advance science that respects both people and the planet.

You can reach us via email at help@norrelabs.com (Monday–Friday, 9 AM–6 PM EST).